FAQ


PACKAGING

Not only do I make everything you see here, I also pack it all myself. I pack everything in soft padding, plus a gift box for stylish keeping/giving. It goes into a padded mailer or cardboard box, and then out to you!

SHIPPING METHODS

USA ORDERS

I usually ship USPS Priority Mail and include a delivery confirmation tracking number with each package. Transit time for your package is usually 2-5 business days.

INTERNATIONAL ORDERS

Packages shipped internationally usually arrive in ten days, and rarely take up to 1 month. The most common delay in delivery is due to a package being stuck in customs. International orders include a customs number, which only offers tracking out of the USA, but not after it reaches your country. We ship via USPS International and are unable to offer insurance.


CUSTOMS/TAXES/DUTIES/TARIFFS:

All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the retail value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages. For more information on customs and duties charges, please contact your local customs office.

TRACKING YOUR ORDER

Tracking is available for USA orders only.

EASY RETURNS

I want you to totally love your new jewelry! If you're not feeling it, please contact me within 3 days of delivery for an RMA and further instructions for a full refund minus the original cost shipping. Return shipping is the responsibility of the customer.

REPAIRS

Stud earrings are affixed to the 18k gold-filled earring backs. While uncommon, time, temperature, or body chemistry may loosen the bonds of the adhesive. If you need a pair to be reglued, I am happy to do this for you, free of charge. If you have lost one of a pair, I may be able to create a similar one for a fee.

100% SECURE ORDERING 

Checkout is via Shopify.

PRIVACY POLICY

I try to send a newsletter out every 3 months or so. I do not share customer information with anyone. That's it!